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Moderation requests & discussion thereof

 
  

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STOATIE LIEKS CHOCOLATE MILK
22:29 / 03.07.05
Well, I thought it was when I actually READ it. Just skimming it, and knowing there'd been a fight, it wasn't.

What it DID do, as I recall, was took the piss out of lm's not putting a summary in in the first place, which I thought was pretty much standard policy when people don't bother?
 
 
ONLY NICE THINGS
23:26 / 03.07.05
Not clear enough as to whether or not it was talking about topic moves? That seems to be a bit of a reach - it's a pretty tough thing to reference allusively, because so specific. Or that the summary was not clear enough, in the sense that it failed to mention Warren Ellis, Global Frequency, television pilots, BitTorrent and Ellis not approving of its use, say? Only, I think it did hit all those buttons. So far we've had as reasons for the alteration:

1) It is stupid and offensive
2) (In answer to the question of why it is stupid and offensive) It referenced an argument going on in the thread about whether to move the thread to Film, TV and Theatre.
3) (When Stoatie mentioned that it did not in fact reference an argument about whether to move the thread to Film, TV and Theatre) It could be argued (especially in light of it having been deleted without backup, of course), that it was not clear enough.

We've got some interesting questions of transparency going on here. There is one school of thought that states that moderators should neither admit to or discuss moderator actions, to avoid persecution. I can see the value of that approach, but it doesn't mean that decisions on moderation actions need not be coherent to the person making them.

Stoats: I don't think it's compulsory, but it certainly happens. See here and here, both of which employ a bit of teasing of the topic starter and may or may not now be subject to change.
 
 
Spatula Clarke
00:58 / 04.07.05
1) It is stupid and offensive
2) (In answer to the question of why it is stupid and offensive) It referenced an argument going on in the thread about whether to move the thread to Film, TV and Theatre.
3) (When Stoatie mentioned that it did not in fact reference an argument about whether to move the thread to Film, TV and Theatre) It could be argued (especially in light of it having been deleted without backup, of course), that it was not clear enough.


Haus, if you check back I think you'll find that I didn't say it referenced the move. I said that it appeared to be a snark at lm because of hir *reaction* to the previous move - hir acting like a bit of a div. That note had been taken of the fact that ze was throwing a pointless wobbly and the abstract had been constructed in a way that seemed designed to further wind hir up.

Not clear enough as to whether or not it was talking about topic moves?

Not clear enough about whether it was a crack at lm's apparent brittleness in reaction to hir threads being modded in general. I think it's quite obvious that whether it was a snark or not *wasn't* clear, given that at least four moderators decided that it should be altered - the three FTV&T mods who it took to put the edit forwards and agreed it and the one who asked for it to be changed in this thread.

Stoatie, I did "actually READ it," a number of times. And I was never entirely sure how it was intended. I didn't skim it, and I don't know where you got that from - I can only presume that you're conflating my comments about the football thread with this other little brouhaha. I left it as was because I decided that I might be reading something into it that wasn't there - when somebody else brought the issue up, I figured that yeah, it needed changing. If those of us who weren't involved in the moaning that took up the first half of that thread were unsure about it, then how was lm going to take it? It could well just lead to the thread getting pulled off track once more when ze returned to it or else breed the sort of resentment that we've seen boil over on this board far too often in the past. One more person to jump on the bandwagon the next time somebody decides to have a pop at the moderators in general.
 
 
STOATIE LIEKS CHOCOLATE MILK
01:11 / 04.07.05
Nah, the "skimming" comment was a reference to MY reading of it- at a glance, knowing the contents of the thread, it seemed quite rude. When I actually read the thing, not so much.
Wasn't meaning to imply YOU hadn't read it properly- sorry.
 
 
Spatula Clarke
01:31 / 04.07.05
Oh, sorry. The caps made it look like shouting - too much time spent on C+F recently, I suppose.

I'm not even sure why I'm getting myself involved in this silly little dispute after having said during the whole Who Spoilers nonsense that I was going to stay anonymous where moderation and discussion of moderation were involved.
 
 
STOATIE LIEKS CHOCOLATE MILK
01:39 / 04.07.05
Ah, I've been trying to bang my posts out quicky cos I'm at work, and every extra second spent bolding something increases my chances of a boss hand on my shoulder, y'see... hence the CAPS.
 
 
Mazarine
03:12 / 04.07.05
Well, I'm the one who actually rewrote the thing, so I guess if anyone should be fussed at, it should be me. I read moderation request up thread, read the summary, read the thread, and I admittedly tend to err on the side of the concillatory. So, I guess we can go from there. It didn't really seem that big a deal in either direction.
 
 
ONLY NICE THINGS
07:45 / 04.07.05
I'd suggest that the principle of collective moderation suggests precisely that you aren't the one to be fussed at, Sally. I would also suggest that the phrase "fussed at" is about as useful as "unnecessarily offensive and stupid", and little more attractive.

So, what's our best-practice take-out here? I'd suggest:

1) If you are requesting a change in a forum you do not moderate, try to express why you would like the change to be made in a reasonably informative fashion. Explain your reasons, and provide an idea of what you would like the change to result in.

2) If you are proposing a change that will result in the loss of a significant amount of somebody else's work, make a copy. This is probably a judgement call, but anything with more than a paragraph excised may be a good rule of thumb. This will help with conciliation and also with reference, as a number of claims may be made of the now-missing text that are no longer supportable by citation.

3) If you are voting on a change, read the change in context and be sure to your own satisfaction that you know what it is and what it means. In this example, there seems to be a difference of opinion about whether the summary was mocking Louisemichel's emotional brittleness about the movement of the thread from one forum to another, or simply suggesting that he was annoyed at Hollywood for not taking up the option of making Global Frequency a series. As it happens, a fortunate burst of web-fu this fine morning provides the answer to this:

What a wonderful thing a summary is!
If you want to learn more, then it's really the biz.
For example, in this case, you'll learn that our pal LouiseMichel has suffered a sort of grand mal
at the thought that a comic book by Warren Ellis
will not soon be thrilling the folks watching tellies.


No mention of thread movement or reaction thereto, which seems to make the assertion you used the abstract to pass comment on lm's strop about hir threads being moved misguided, but anyway. Generalise from the particular, see what you get.

4) If you are questioned about something, try not to make your fallback response to accuse the person who is asking you about it of lying about their lack of perfect recall. It's likely to get their back up.

Does that all sound about right? This seemed to be a worthwhile case to look at because the borderliney nature of it has highlighted a number of points at which decisions have been made that are subject to examination, and also, of course, because the creator of the original post is quite happy with the institution and the general standard of moderation, so is able to act as a friendly witness to the process.
 
 
Our Lady Has Left the Building
13:14 / 04.07.05
Haus 4) If you are questioned about something, try not to make your fallback response to accuse the person who is asking you about it of lying about their lack of perfect recall. It's likely to get their back up.

Oh for fuck's sake...
 
 
ONLY NICE THINGS
13:58 / 04.07.05
... and don't then affect the tone of the injured party for no justifiable reason whatsoever. That just bores people.

I'm bewildered as to what you're aiming to achieve here, Flowers, as I usually am when you're in this mood, but unless you're about to provide a brilliant argument to the effect that the best way to conduct oneself in Policy threads is to insinuate that your dancing-partner is a liar, I think I'm out.

On the plus side, we now have a way (possibly) to recover lost text in the future, although I suspect not a reliable one. Must ask Tom about whether moderated text stays around as deleted posts do...
 
 
Our Lady Has Left the Building
17:08 / 04.07.05
Bored now. For what it's worth I'm not going to play your usual game on here of trying to act the injured party while taking potshots at people only to go "who? me? I didn't touch them officer!" when they get annoyed. Please feel free to insist that we've moved on now Flowers, the discussion train has left the station which is your favoured other tactic.
 
 
ONLY NICE THINGS
21:47 / 04.07.05
I imagine people are smart enough to draw their own conclusions about your behaviour, Flowers. I hope that at some later date you will learn from this.

So, best practice. Does anyone feel any of those suggestions are a) unrealistic or unattainable by a reasonably competent member of the set of Barbelith moderators or b) unwise or inadvisable in the conduct of moderation?
 
 
Our Lady Has Left the Building
08:36 / 05.07.05
I would have thought 1 we were doing already, this thread helping making the process transparent.

Number 2, who holds these copies? We could have loads of moderators with lots of scrappy text files on their HDs. Should it be that they copy the text and then PM it back to the person who they are editing? In the case of summaries this could be tricky as it may not be the thread starter who wrote a summary that is being changed. In the example of the GF thread, we had to wait for you to identify yourself as the person who wrote the summary, it didn't matter in this case but wouldn't we want thing to move a bit quicker. Doesn't Tom have access to everything that's ever been posted, even stuff that was then revised or deleted? If someone is concerned shouldn't we really refer them to him?
 
 
ONLY NICE THINGS
09:14 / 05.07.05
1) Well, I think that's where best practice comes in. To stick wiith our current and instructive example, I would say that Could someone moderate the summary to this thread into something that isn't so unnecessarily offensive and stupid? is a sub-optimal request. It neither identifies a specific problem nor suggests a resolution, since the requested action is to change it in a way that resolves an issue that has not been explained outside the context of the emotions of the requester, represented as fact: that is, a moderator action should be taken to make it less unnecessarily stupid and offensive, but what makes it stupid and offensive to an unnecessary degree is not specified, leading possibly to a moderator going to it in the expectation of finding something stupid and offensive and thus reading it as, say, a personal attack on somebody within the thread's reaction to the thread having been moved. You might want to compare this post is breeching etiquette, trust and ethics; an emotive appeal that may colour subsequent readings, and causes an immediate problem for moderators...

So, I would suggest that some contributions to this thread are currently below what I'd like to see as the minimum standard for a moderation request - a moderator proposing an action directly has to offer a specific change and give a specific reason, and I don't see a problem with the same standards appplying in this thread. And thus, no, the statement that this is being done already is incomplete - it is being done, but not always to a satisfactory level.

Alternatively, one might possibly post "could a moderator look at (x) and judge what action they feel is appropriate regarding it", but it seems a bit information-light...

2) Should it be that they copy the text and then PM it back to the person who they are editing?

That's what Seth did with his deletions, and it seems sensible practice for a significant modification - deletion is easier, since the thread/post is still accessible, but I believe that modified text is not currently stored by Barbelith's archiving. I'm not sure that providing another bottleneck around Tom (requests for deleted or moderated text) is a good idea. So, we can a) decide that if soomething important is deleted Tom exists as a first and last resort for retrieviing it, b) decide that if something is changed or deleted that should be that and deny recourse except in as-yet-unidentified circumstances or c) decide on a mechanism whereby text is returned to the poster, for example by PM, if that text is lengthy or significant - that also has the advantage of rewarding effort in contribution.

Topic summaries make up a very small number of changes, and as such I don't see a vast complication in this. A responsible moderator could probably keep it on file for a bit and ask in the thread, f'r example, whose text it was and whether they wanted it. Since there are on average eight people or so who have the ability to change any given summary in the first place, and they should all be taking an interest in the forum they are moderating, it should not be beyond the bounds of credulity to assume that they will read this and the issue can thus be resolved pretty quickly.


There's a broader philosophical question about the way moderation happens (conciliation is a relevant term here) - in this case, for example, we had one set of moderators voting to overturn the decision of a previous set of moderators. That could in other circumstances lead to threads being bounced repeatedly from forum to forum, or text being repeatedly revised and returned. That's a broader question, and probably deserves its own thread - Tom has set up the board to support the idea that if in doubt one should allow content to stand, and I have a feeling that it makes sense for each change to make the next change less desirable, as the extant situation has been created not by one poster but by a quorum of moderators. As I say, broader question.
 
 
Tryphena Absent
14:25 / 05.07.05
Or we could just post the old summary in this thread, which would solve the problem that Our Lady brings up.

a moderator proposing an action directly has to offer a specific change and give a specific reason

I think simply highlighting the section where the problem is would be fine.

This discussion is absurd, Haus that first paragraph is so convoluted that I don't understand it but really I don't see why we should have to write out a convoluted reason for wanting a thread changed. If you respond to someone in this thread and start a moderation request as a response then you have a responsibility as the moderator of whatever fora to think about why you're doing it and what precisely you're responding to.

So Haus, I know you think you're avoiding trouble in this thread by babbling on about what moderators should do but frankly, everyone already knows what they should do. Now, out of curiosity would someone please tell me which part of that summary specifically offended them? Because perceived intention doesn't work for me unless I can see the insult and three of you voted on this, not including the original requestor so let's have a little transparency here.
 
 
ONLY NICE THINGS
15:02 / 05.07.05
But we already know exactly what was wrong with it. It was unecessarily offensive and stupid, and it left a bad taste in the mouth. What do you want, blood?

Nina: the topic summary read:

What a wonderful thing a summary is!
If you want to learn more, then it's really the biz.
For example, in this case, you'll learn that our pal
LouiseMichel has suffered a sort of grand mal
at the thought that a comic book by Warren Ellis
will not soon be thrilling the folks watching tellies.
But, though Ellis himself thinks such action abhorrent,
his partisan fans can download on Bittorrent
the pilot, then mourn Global Frequency's luck:
we already have shows in which gumnen say "fuck".

Now, IMHO, this is neither unnecessarily offensive nor unnecessarily stupid, and the only taste in my mouth is Roibosch tea. Yum. What concerns me is that the reasons given for changing it have been consistently highly personal or simply factually inaccurate, and that the idea that these reasons might create an absence of confidence in the comprehension or attention of moderators is represented as "fuss". I can understand the concern that ammunition not be provided to people who complain about the moderators, but I would argue that the best way to avoid that is to have processes in place that moderators can apply to their own good judgement, so that their actions can be placed in context. At the moment, humorous rhyming summaries are part of that context. If we believe the precious orchids of Barbelith cannot deal with them, then we should have some peer guidance on that. If, as Nina says, everyone knows what they should do, why does this thread exist at all, much less this section of it?

Individual conscience is a great thing, and it is something that is enabled by distributed moderation, but it does have to go in partnership with some consensus on hhow moderation should be done at the highest level - hence the value of discussing best practice or, if you want to extend the janitorial metaphor, minimum service levels.
 
 
grant
15:41 / 05.07.05
Rooibos.

Sorry, I'll butt out now.

------

Although -- it occurs to me that the thread starter can opt to edit a topic, can't they?

I mean, couldn't louisemichel have altered the "our pal" bit, should ze have so chosen?
 
 
ONLY NICE THINGS
15:57 / 05.07.05
Yeah, Terry Nation corrected me on that as well, Grant. Rooibos it is. Had the packet right in front of me as well. No disrespect intended to the people of SA.
 
 
grant
16:30 / 05.07.05
ZA.

Sorry, I... wait, you're seeing Terry too? Damn, it has been a long weekend.

(I think it's the fact that "demonstrate their O-C analness..." is the final line of the abstract in this topic that's doing this to me -- it's far too early in the day for me to be getting this punchy.)

Anyway, I just checked on a topic that I started in a forum (Switchboard) that I don't moderate, and yeah, I could edit the summmary if I so chose.

This means that if you're offended or upset at something some mean old moderator has stuck in the summary for your topic, then you can just go and change it yourself. I don't know if everyone knows that, but maybe they should.
 
 
ONLY NICE THINGS
17:16 / 05.07.05
Afrikaans is one of eleven official languages of the Republic of South Africa, which is now abbreviated to RSA, or SA, although it retains the .za country ident.


Although if they don't know they ought to put in a summary in the first place, that might be a bit of a forlorn hope - still, we can't manage entirely around people not Ring TFM... the power certainly exists for people to put in their own summaries, either before or after one is added by a moderator.
 
 
grant
18:19 / 05.07.05

(mutter mutter gone to hell since they put mpumulanga on the map mutter)

Totally unrelated to the discussion at hand:
this needs fixing in Film, TV& Theatre.
 
 
ONLY NICE THINGS
19:50 / 05.07.05
Already done - Cam missed out a quote.
 
 
Ganesh
09:16 / 08.07.05
Morpheus's 'Countdown' thread has been locked, and I can completely understand why - it's crap, and now it's offensive crap. Thing is, it's one thread of offensive crap, and seemed to be (mostly) containing the rot. I'm slightly concerned that locking it might spark one of the familiar I AM TEH CENSSORED!!!!!!!!! rants, and he'll merely post his psychosis-flavoured shite elsewhere.
 
 
ONLY NICE THINGS
09:22 / 08.07.05
I'm inclined to agree, although TBH I'm not sure whether a better idea might be to shut Morpheus' suit down for a week to avoid him running amok _anyway_...
 
 
Our Lady Has Left the Building
09:37 / 08.07.05
Well, he's now posting in the 'inappropriate responses...' thread. But what was it about what he wrote in that thread that made you think enough was enough (seeing as we've got some pretty black humour in the 'IR' and original bombs discussion thread?)
 
 
ONLY NICE THINGS
09:54 / 08.07.05
I think it was the bit where he claimed that he did it with his mental mental mentalism...

But yeah. I think my position on Morpheus is unchanged. Eventually he'll start blaiming everything on the Jews, and we'll ban him. In the meantime, his utter lack of care for other people's deaths except insofar as they reinforce his delusional structures is going to be infuriating and upsetting. I wouldn't have locked the thread, although now that it is locked I'd like to discuss with those who locked it whether they'd mind it being unlocked and why they locked it rather than just hitting reset... OTOH, if he stays in one thread, and he doesn't seem to be able to cope with more than one, we're pretty much OK either way.
 
 
Ganesh
09:59 / 08.07.05
The thing about that thread is, he's fairly easy to 'banish with laughter' there. If he starts regularly soiling more serious threads (like yesterday's 'Explosion' one), then the banning's gonna come all the sooner. And I think it may take him a while to work up to the Jews; he's still on the vampires and polar bears.
 
 
ONLY NICE THINGS
10:13 / 08.07.05
True... OK, I think the reasons for a move to unlock have been made pretty transparent in here. Shall we propose and vote?
 
 
STOATIE LIEKS CHOCOLATE MILK
10:21 / 08.07.05
I attempted to agree it (though in hindsight you HAVE made a very good case for that being the wrong decision) but it had already been locked by the time I got to it.
 
 
Regrettable Juvenilia
11:55 / 08.07.05
I moved for it to be locked. What possible reason would be for us to encourage Morpheus to keep posting on the board at this stage? And that's what that thread would have done.

If he posts his vile shit in other threads, we delete his posts, PM him with abuse, ban him, whatever.

I mean, ffs, Barbelith, it's hardly a grey area, is it?
 
 
Regrettable Juvenilia
12:32 / 08.07.05
Wait... It's been unlocked so that other Barbelith posters can bump it to the top of the Conversation? Wow. What a great way to get rid of trolls, by giving them lots of attention and keeping the threads they start at the top of the page, above the serious thread about the explosions!
 
 
Ganesh
13:10 / 08.07.05
Point being, Fly, Morpheus ge-e-enerally confines his attention-seeking to that particular thread, and yes, we all can and do take the piss royally. If Morpheus posted much more generally, then yes, I'd say giving him the attention is a Bad Thing. However, because it's manageable and it's in the Conversation, the 'Countdown' thread may well be drawing his fire. Close it, and he'll likely start another, or post a lot more of his psychotic bullshit in the more "important" threads.
 
 
Ganesh
13:14 / 08.07.05
The Conversation's the place for crap-but-not-quite-trolling threads, isn't it? Move that thread for closure again by all means, but don't be surprised if he starts another one elsewhere, screaming about CENSURESHIP!!!!!!

Partial Containment versus Scorched Earth, I guess.
 
 
Regrettable Juvenilia
13:18 / 08.07.05
Except that Morpheus posted the same shit on the Inappropriate Responses thread before I moved for his Countdown thread to be locked, so no containment is being achieved by leaving the Countdown thread open.
 
 
Regrettable Juvenilia
13:19 / 08.07.05
If he starts another bullshit thread, lock and delete it. If he posts bullshit in serious threads, delete it.
 
  

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