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Phone-monkeys UNITE!

 
  

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matthew.
20:37 / 14.12.06
And... as an update to my horrible job, I was just promoted! Yay! Now I don't deal with fussy ignorant personal clients, I deal with moronic fussy and uppity business clients! Woo! But I got a nice pay raise and a huuuuuuge bonus for Christmas. So... It's not so bad. I just keep repeating to myself that it's only until I start school...
 
 
matthew.
21:33 / 15.07.07
So now it's the middle of July and I'm not going to school and I'm still dealing with business clients. The good news is that yesterday I got a huge salary increase and the past two weeks I've been off the phones doing supervisor work! Fucking A!

The job is still horrible, but now I'm finding ways of making it not so horrible. And I don't mean fucking with people over the phone, but I mean working with new people and dealing with policies and procedures in an attempt to make things better. Sometimes it works, mostly it doesn't. But it keeps me sane.

Phone-monkeys out there in Barbelith... I feel your pain tremendously... I know... but it's not the worst job in the world. It's awful, but it's not diving for corpses or body cavity searches.
 
 
The Natural Way
12:58 / 17.07.07
I now do supervisor work, too. It is good. Except when some idiots you previously thought of as very good friends decide you have now become the enemy by dint of the fact that you occassionally have to ask them to do something.
 
 
Quantum
14:22 / 17.07.07
I think I know who you mean Dally Pig, the same thing happened to my partner. People still blank her in the street just because she was a supervisor at your place, can you believe it?
In related news, one of the big call centres in our town is dropping 300 staff;

angry workers say if they do not move to Northern Ireland to take up the jobs they will effectively be resigning - meaning Inkfish will not have to pay any redundancy package.
"They just say that when they transfer the contract we will be employed by a company in Northern Ireland - but we all live in Brighton. It is a way of not having to pay redundancy. They must know people aren't going to up sticks and move to Londonderry. If we don't take up the contract we are effectively making ourselves redundant and would therefore not be entitled to benefits."


So that's nice, either you move to Ireland for your phonemonkey job, or resign and get no benefits. Then try and find a job in a town with 300 new jobseekers looking for the same jobs, which there are suddenly a lot less of. The managers of the other phone places must be rubbing their hands with glee.
 
 
matthew.
14:56 / 17.07.07
That has happened to me, Dally Pig, every time I become a supervisor, like I'm suddenly the enemy. It sucks, but my real friends, when I was in charge, still listened to me and did what I asked without any eye-rolling or huffing and puffing.
 
 
COG
16:20 / 17.07.07
I have been 5 months doing outgoing cold calls, and I'm surviving. It's a pretty low pressure environment, with nice young people (I'm the oldest including the company owners), and there are no hard and fast targets. We each work for a different client company calling to try and make appointments for that company's salespeople, so we're not actually selling anything.

I work for a web portal selling hotel rooms in Europe, so I'm calling hotels in London and now Prague as well (most people there speak English luckily). There is no script, although I wrote myself one to have in front of me as a lucky talisman and to have something to prod my brain if I dry up. After a rocky start, I find that I'm actually quite good at it.

I'm the only English person in the office, so the boss can't listen in on me or anything like that, and I've recently been made head of international development (same money and duties as far as I can tell). Pay is ok, allowing me to live on 30 hours work a week. I have also shuffled this work around into 4 days, so I get a 3 day weekend. Yay.

The bad is that its fucking hot in the office now and we have no air conditioning. I have been almost nodding off half the time. I've stuck blu tac over the PC clock to make the time go quicker.

There is no promotion structure here as it's a small company, but I have been doing some extra work for the boss, research and translation, and that was for extra cash so there may be more opportunities in the future.

Go Phone monkeys!!!
 
 
The Natural Way
17:03 / 17.07.07
It's probably not who you expect, Quantum, and I doubt they'll ever blank me. We're all still pals really, but, I don't know, it does get pretty annoying when people are unnecessarily confrontational; if for no other reason other than it's incredibly robotic and childish.

On the phones tonight, though. Really fun.
 
 
The Natural Way
17:08 / 17.07.07
I do sometimes feel that people who do outward bound work for tele-sales companies must be a bit dark, especially those who've worked in that environment for some time and refer to potential marks as "customers". We've had quite a few salesy people working round here and there's a different quality about them. Not fundraiser quality. Slightly more of a moral vacuum.
 
 
Quantum
17:09 / 17.07.07
So much fun.

Right, I'm going to go and give a jaffa cake to everyone in the office.
 
 
Quantum
17:14 / 17.07.07
Slightly more of a moral vacuum.

I find fundraising, after a while, fills me with the same implosive abyss within as sales. Where's the fun and sing in fundraising?
 
  

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