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Sneering at bookshop employees

 
 
w1rebaby
17:28 / 07.05.02
This article was in today's Guardian. It is just a tad sneery but...

---

At Foyles, the book-lover's bookshop, I approach the counter with a copy of James Joyce's Ulysses. "I bought this book the other day," I say, "and I want my money back. It's full of typing errors and there's no punctuation."

The assistant is pale and wears glasses. He takes the book and turns, at my bidding, to the 100-page monologue at the end. I explain that it doesn't contain a single full stop or comma. "I think it might be a proof copy," I say.

"Mmm," he says. "That doesn't sound good." He flicks ruminatively through the book and "mmms" a bit further. I point to the word "jawbo" on page 330. "That's not a word," I say. "Mmmm," he says. "It's rare that publishers make a mistake like that. If it's a proof copy, we will, of course, recall it." He looks at me kindly. "I expect it made it rather difficult to read."

It was hard, I reply, because the plot was bloody awful, too. He smiles and says: "We can hardly blame the publisher for that." Then he taps the book's serial number into the computer and, returning nothing, suggests I take it to the desk where I bought it.

---

"I really loved The Naked Chef, will I like The Naked Lunch?"

Assistant asks herself if Jamie Oliver did one called The Naked Lunch. Looks on computer, asks colleague.

"We think you mean the novel..."

"Does it have good recipes in it?"

"No, it's about drugs. It's really surreal and it's got giant cockroaches in it. It's completely mental. You have to think about what sort of book you really want, then we can help you find it."

---

full article
 
 
bitchiekittie
17:31 / 07.05.02
its not a serial number, its an ISBN. fool
 
 
Trijhaos
17:33 / 07.05.02
*Looks at monologue*

Oh hell, my copy of Ulysses is broken too. Do you think I can get a refund. I don't have a receipt and its been about a month since I bought it.
 
 
The Return Of Rothkoid
17:42 / 07.05.02
Hmm. In which "put them to the test" really means "needed to get filler for a couple of columns".

Did they try to pay in Euros, too?
 
 
ONLY NICE THINGS
17:52 / 07.05.02
And the moral of the story is....if you are paid peanuts by a giant book chain which cares not a whit for your welfare or personal development and forced to endure mind-numbing drudgery, but will be fired for slacking if you actually decide to take time out and read any of the books all around you, maybe, just maybe, you will be unprepared for Merope fucking Mills taking time out from her busy schedule fulfilling the duties of liberal media royalty to sneer at the povos.

Great.
 
 
w1rebaby
18:03 / 07.05.02
You'll be saying next that Starbucks employees aren't given the chance to become skilled baristas and gain an immense knowledge of coffee. Shame on you.
 
 
ONLY NICE THINGS
18:10 / 07.05.02
I'm saying that it hardly boots the guardians (pun intended) of hand-wringing liberal middle-class morality to make a big joke out of people who will earn in a day less than they are earning to spend an hour or so taking the piss.

How one treats people who don't have the power or money to fuck with you in any way, shape or form is one of the great measures of a human being, IMHO. And this is just pathetic, sub-Rag Week bollocks.
 
 
bitchiekittie
18:11 / 07.05.02
yes, their whole intellectually superior attitude is quite tiring. ho-hum

and they dont even know what an isbn is.
 
 
w1rebaby
18:13 / 07.05.02
I doubt many of the contributors have worked in retail.
 
 
bitchiekittie
18:16 / 07.05.02
ah, but its an incredibly useful tool in finding the exact copy you want. this is especially useful if you are a collector and want a specific edition, but the usual signifiers (er, title, etc) arent available. any book nerd knows that.

mmm, Im hot for isbns.
 
 
ONLY NICE THINGS
18:18 / 07.05.02
Plus, the skit you quoted is just a modification of the famous gag about Foyles' propensity to employ foreign students studying in England and trying to earn some extra scratch; apparently, somebody asked for Ulysses, only to be told that he was on his lunch break.

Lazy, lazy journalism.

(Rothky - I was in Garlic and Shots on New Year's Day and some reporter twart came in trying to do *exactly* that. He was just lucky Tobe the Hell's Angel wasn't tending bar; given that he once responded to an inquiry for a gin and tonic with a barrage of abuse based around the statement that he didn't serve cocktails...)
 
 
The Return Of Rothkoid
18:30 / 07.05.02
Haus: that would've been røk. I would've liked to see an "investigative" reporter crammed into that tin bucket that hangs from the ceiling there, meself...
 
 
w1rebaby
18:43 / 07.05.02
Well, I quite agree. I'm sorry if I gave the impression that I was for journalists sneering at bookshop employees. The point though I think is more the contrast between the corporate claims that staff are a happy bunch of book enthusiasts working for the love of literature, and the reality of the situation. A bit like claiming that Tescos staff are working for the love of Value beans.
 
 
Regrettable Juvenilia
19:45 / 07.05.02
I'm boycotting those Farringdon-based cunties from now on. Unless they give me work. Hey, hang on, they're clearly hiring any old idiots...
 
 
wembley can change in 28 days
20:04 / 07.05.02
As an ex-bookstore-chain employee, I thank you, Haus.

At !ndigo they are actually making a point of telling new staff, "we used to hire book staff. But what we really want now are book sellers." The manager (who got the job after leaving the GAP) recently transferred someone to the business section after they asked for a copy of The Odyssey. So there you have it. Fiction don't sell. Bookseller don't need no education.
 
 
Mazarine
21:07 / 07.05.02
That's why I quit my job at the titanic mall book chain that once employed me. I was really, really pissed off about being the only one with a fucking clue who could consistently find a book on the shelf and yet was still scolded because I couldn't sell their damnable discount card.

Not that I'm bitter. Because I'm poisonously, blackheartedly, completely bitter.
 
 
Cat Chant
06:42 / 08.05.02
I was just confused at the fact that the journo didn't seem to register the possibility that the employees were secretly laughing at him. The guy from Foyles might well be telling the exact same story the other way round ("Jesus, this bloke came in claiming that Ulysses was full of misprints - I played along for five minutes and gave him a refund...")

You'd soon see some pissed-off middle-class literati if the booksellers turned round and sneered at their ignorance.
 
 
ONLY NICE THINGS
07:44 / 08.05.02
That was my immediate thought, also - that the reporter was sent from desk to desk precisely so as many people as possible could have a look at the fool who thought his copy of Ulysses was faulty.
 
 
Logos
19:31 / 08.05.02
Another, older article that looks at this from the opposite direction File it under unfiction.
 
 
grant
13:06 / 09.05.02
excerpt of a reply from an actual Border's manager:

>>> "She pauses for a moment to consider. "A lot of
> people read those mind, body and spirit ones, like
> those Paolo Coelho books." Finally she settles on the
> Coelho title Veronica Decides to Die, which sounds
> less than cheery, and would not, in my opinion, be first
> choice for a near-suicidal friend, but none the less I
> thank her for her time and let her loose to work her
> magic on other unsuspecting or unhappy
> book-shoppers."
>
> This book has a very anti-suicide stance, and
> is about a woman who tries to kill herself, but learns
> to enjoy life after a doctor tricks her into thinking
> that she will die of heart failure. Clever little book.
> I would definately reccomend it to the suicidal.
> Coelho talks one out of suicide, but doesn't preach
> you out of it. Rather effective.
>
<<
 
 
pointless and uncalled for
17:52 / 09.05.02
I like playing with employees in certain stores if they show a lack of product knowledge or make out that they have an unwarranted superiority complex.

It's cruel and it's wrong but that's how it goes.
 
 
ONLY NICE THINGS
21:24 / 09.05.02
How one treats people who don't have the power or money to fuck with you in any way, shape or form is one of the great measures of a human being, IMHO.

Gosh, is there an echo in here?
 
 
Ganesh
15:48 / 11.05.02
I wonder how one would go about establishing whether a "superiority complex" was or wasn't "warranted"?
 
 
Shortfatdyke
16:19 / 11.05.02
if the employees of a bookshop know nothing about books, then i'd rather complain to the management for not training them properly than snigger or give the employee shit. i was recently told by someone at my job that i 'didn't know anything' because i was unable (through lack of training that i'd repeatedly asked for) to answer their query, a most humiliating experience. so i'd rather not treat anyone else the same way.
 
 
Tuna Ghost: Pratt knot hero
16:57 / 11.05.02
>>How one treats people who don't have the power or money to fuck with you in any way, shape or form is one of the great measures of a human being, IMHO.

Gosh, is there an echo in here?<<

Retail clerks have an obscene amount of ways to fuck with you (I'm not sure it can be called "power", though). That's all we did when I worked retail. It's incredibly easy. For example:

Customer: I need sixty pounds of potting soil.

Me: Well, it's sitting right there, help yourself.

Customer: Aren't you supposed to help me load it into my car?

Me: Probably, but it's raining, so I'm gonna stay here.

Customer: I'm going to talk to your manager. Call him over here.

Me: mmmmm...No. Tell you what, if you're that angry, the customer service desk is on the other side of the store. You can ask one of them for a manager.

Customer: Your screwed, buddy.

Me: Good luck.

[customer leaves. I pick up phone and call customer service]

Me: Hey, there's a nut on her way to see you guys. She was screaming something about soil, and I think I saw her take something. Call security.

See? It's that easy to ruin someone's day. Retail people are far from powerless.
 
 
Tuna Ghost: Pratt knot hero
16:59 / 11.05.02
Oops. I called customer service before the last line, in case you were confused.
 
  
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