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I used to provide high level tech support of a nefarious company. Once, while monitoring one of my underlings working on a issue with a consultant. The business owner was also on site, mainly listening to the consultant.
My coworker (Let's call him Ed, cause that was his name), was asking the consultant to perform a simple diagnostic task. The consultant kept dancing around doing this, suggesting other issues and generally not doing as he was told. Eventually, the consultant started screaming and ranting because Ed could not solve the problem. He said he "had been raped" because of the shoddiness of the product and the support.
The consultant then went out for a fag.
While he was outside fuming, Ed asked the owner of the business to work with him. With the owner following Ed's instructions, they had it fixed before the consultant came back in.
The consultant paid 250 dollars to have us walk him through this mess. The owner of the business probably paid the consultant at least 3 times that for the on-site service.
You'd think if people are paying that kind of money, they would be willing to swallow their pride and do as they're damn well told.
In my current job, providing low-level customer service, I had one guy (we’ll call him Cal cause I can’t remember his name) who was convinced that his friend, his friend’s girlfriend and his friend’s cousin were inspiring to steal his identity. Cal asked me to see if his friend had order a radio in Cal’s name; I could find no record of this. Nor could I find any record of any of the other parities ordering our radios in any of their names in the greater LA region. Cal told me that his friend had recently been putting him on hold with new music “nice, soft music, like you would expect from a Bose radio.” I bit my tongue and avoided telling him that any radio can play any type of music. Cal was also convinced that his friend was tapping his phone and was constantly stopping and asking me “did you hear that?”
This went on for about forty minutes, with me telling him that I have no record of his credit card being used by us nor any record of any order placed in his, his friend’s, his friend’s girlfriend’s, or his friend’s cousin’s name. I suggested he contact an attorney if he feared his identity was being stolen.
So latter that week, I talking with my Pa, who is a doctor, and telling him about this guy. He asked me if I asked if “the voices were coming from the TV or the radio.” I looked at him like he was out of this world. He went on, stating that this question is a sure why to tell mental ill and that he has asked this question to people in a professional capacity and received answers to the effect of: “yes, you’re the only one who believes me!” This is a sign, I am told, of the person being mentally unstable.
It takes all kinds.
[ 13-03-2002: Message edited by: Rev. Jesse ] |
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