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Getting a Phone Line and Internet Connection

 
 
Hydra vs Leviathan
20:10 / 05.03.07
I have just moved house. My new house does not have a landline phone or internet connected. As i am dependent on the internet to such an extent that i strongly suspect that i would become quite literally suicidal if separated from it for longer than a couple of weeks (right now, i'm using the internet in the friend's house i've just moved out of), and also spend a shitload more money than i probably ought to on mobile phone calls, a significant percentage of which are to landlines, it would make a huge amount of sense to me to get a combined phone-and-internet package. However, i'm having a lot of trouble in searching online for the cheapest one...

A quick google search ("home phone internet broadband") brought me this site as the first link, which offers price comparisons, and from the info on that page, of the ones on offer (I note that it doesn't include some quite major companies that provide phone/internet packages, such as NTL), Talk Talk appears to be by quite a long way the cheapest, with Tiscali some way behind in second place, but still well ahead of any of the others.

However, here's where i seem to run into problems. On both of those companies' websites, there seems to be the undisturbed assumption that anyone who could possibly order a phone/broadband package from them must have an existing phone line - in fact, to find out your eligibility, you have to enter your existing landline telephone number, with no apparent way around it and no option available for anyone who doesn't already have a landline phone, nor any explanation of how to get their services from that position...

Checking BT's website for reference (after all, BT, being the UK's original and still primary landline phone provider, must be able to offer a phone line to someone who doesn't already have one... right? Right? *crickets chirping* *tumbleweed blows past*), it seems that "[i]f your property hasn't had a BT line before", to get a new line installed you have to pay at least £125. However, there's no indication of what the situation is if "your property" has had a BT line in the past (which i assume this house has, as there are connection points for a phone line in the house), but doesn't now, or of how to find out whether your house has had a BT line before...

So, er, does anyone know what i'm supposed to do? In previous houses, i've never been the person who set up the phone or internet connection (it was either already set up before i moved in, or other people with more techno-knowledge than me did it, and just told me what the share of the bills worked out to, and i paid them). However, in the situation i'm in now, i'm going to be in the house on my own for at least a couple of weeks before any of my housemates move in, and i really, really don't want to be in the house on my own without internet for that long...

Any ideas?
 
 
Hydra vs Leviathan
16:39 / 07.03.07
Does no one know anything about this?

Or is posting threads like this an un-Barbelithic thing to do?

(I can change the abstract and the thread can become a general opinion-and-advice thead about home phone/internet providers, if that would be preferable...)
 
 
ONLY NICE THINGS
16:42 / 07.03.07
I don't think there's anything wrong with the thread, NRJ; I don't have anything useful to offer myself, though. Sorry.
 
 
Triplets
16:54 / 07.03.07
All I can recommend is actually calling up their customer service numbers and speaking to someone directly. Good luck.
 
 
petunia
18:43 / 07.03.07
At my previous address, we decided to get Bulldog broadband. Bulldog use BT as their line connectors and our house only had ntl, so Bulldog arranged to have BT come round and fit the line. I can't remember how much we had to pay, but it was definitely less than the £120 you quote above.

I think it's quite common for broadband providers to offer free or discounted line connection, so definitely have a look around and/or ring up and see what they say. My guess would be that the 'enter your number here' bit of their sites isn't a requirement as such, but is a quick way of telling whether they can do fast internet for you. Many companies prefer more complex situations to be left to the call centre agents.

Many people i know recommend ntl; apparently they are pretty reliable and do good prices. As they use different lines to the 'default' BT line, they may even offer better deals on set-up fee.
 
  
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