Also, I think something needs to decide whether it is art or not. Like Olulabelle I was predisposed to like it a lot, and as it grew, section by section, I liked it more. Then, as it became a working building, and as the final touches were added, a number of failings came to light. The first, and most serious (to me) is a failing by Heatherwick to display the building to its potential customers. The building is visible at its best from the land side, which is fine, but the vast majority of walking customers (the building is on a promenade) will approach from the west, seeing this (apologies for focus):
I think Heatherwick made some concessions. While it was being built, the metal went up new and quite quickly began to weather and rust. It looked great, and was very much the 'organic' feel that he had said he was aiming for. Sadly, it was necessary to coat the metal to arrest the rusting, which resulted in the slightly plasticky appearance. The intention was there; he couldn't pull off what he wanted but did it anyway.
Just for context, here's what you look at when you sit insode eating the rather delicious un-cheap food:
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