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The Paperless Office

 
 
Loomis
12:06 / 13.10.05
The paperless office is a buzzword that’s been around for quite a while. I believe the prediction was that by now all our files would be electronic and there’d be no need to keep paper copies of everything. Obviously the reality has been far different. But I wonder if we are getting closer to the goal, and I’m interested in your experiences.

In my experience there is a definite increase in electronic documents for works in progress or sending information to people, much of it due to the use of email. You can email a spreadsheet to somebody, they can add their bit and email it back. Likewise if you need to advise people of developments or any info or general bulletins, you can email rather than post it. And I think we’re getting more comfortable with reading things on the screen rather than saving it online but printing out a hard copy to read. I find myself writing less notes by hand, and will often open a word document or just stick something in my outlook calendar with what needs to be done and when, and all pertinent info.

However in terms of sharing information in person, paper still rules. If you need documents for a meeting then you need to take them in hard copy, and lots of copies for everybody. I haven’t yet seen a big advance in the use of data projectors onto screens or that sort of thing. Even when someone uses a powerpoint presentation, everyone still gets a hard copy. Is there likely to be a future when everyone has their laptops (or something smaller) with them and they can plug in and download the presentation while in the meeting?

Data storage is one are in which I find there is still a massive reliance on paper. Especially because the information needs to be in one place that everyone can access. I save my emails on my computer, but if it’s something important then I often have to print it out to put in the file so that if anyone else wants to check the correspondence then they can. I wonder if other offices have a means of saving email correspondence into electronic files on the server so that anyone can access it.

It is still common for people to fill out a form online then print it out, or the person receiving the online form will print it out for their files. How much of the problem is simply an issue of trust? Are you worried that a server crash will delete everything?

And from a personal perspective, what would you do if you lost all your photos because of a computer crash? How religiously do you back up your files?

So, how about you? How paperless is your office? And how can you see it improving in the future?
 
 
Ariadne
12:28 / 13.10.05
I was thinking about this just last week when I was at a conference - because there was very little paper in evidence.

While I was sitting there with my old-fashioned 'reporter's notebook', the vast majority of the hundreds of people in the conference room were tapping notes into their laptops.

At first I suspected they were all just using the free wifi and checking their emails instead of paying attention, but I had a look about and people were definitely taking notes. Mostly on Wordpad/ Notepad.

It was a pretty geek-heavy crowd - a conference on grid computing - so I suppose it's to be expected that they'd be more keen on using technology than paper.

We got given a booklet at the start, with information on the speakers and a timetable, but beyond that it was pretty paperfree.

Actually, thinking about it, most things at my work are electronic. I go down to check my mail 'pigeon hole' thingie once a day but there's seldom anything there. And I hardly every print things off now that I have a big enough screen (or indeed, two screens if I set up my laptop right) so that I can have my notes and what I'm writing visible on the screen at the same time. Even taking notes on the phone is vanishing, as I just tape the conversation.

I still write out a daily To Do list on paper, though - I love the satisfaction of ticking stuff off.
 
 
Axolotl
12:38 / 13.10.05
All the offices I've worked in have been pretty paper heavy, but I think that's just because the legal profession is fairly conservative.
In my last job I got told off for relying on electronic files & not keeping paper copies, and in my current job the company refuses to adopt any of the new forms of electronic record-keeping that the Land Registry offers despite the added expense of storing paper deeds.
 
 
Lysander Stark
13:02 / 13.10.05
It seems to vary from profession to profession, and from person to person. I write occasional notes on paper, and publish catalogues and magazines for the art market (although the content is on the web too), and in this I also use paper to read through my own corrections.

However, I have colleagues whom I have seen printing out emails from other people in the department which simply have a heading, 'X phoned', and no content. That is about as ridiculously far from the paperless office I had imagined as is possible, I fear!
 
 
A beautiful tunnel of ghosts
13:55 / 13.10.05
The software our company produces was originally developed without a print function to help organisations reduce paperwork, but we had to bolt on an external print function in response to customer feedback.
 
 
Jack Vincennes
20:01 / 13.10.05
I wonder if other offices have a means of saving email correspondence into electronic files on the server so that anyone can access it.

Our offices do; I think the idea is that we copy important emails to the public folders, so everyone can benefit from our conversations. ('thx, brgds'). In part, though, I think the printing and not printing might be a security issue -if there is confidential / proprietry information in the email, it might actually be better to keep it in a well secured safe than in a folder where anyone with access to a computer can read them.

Still, we're not very paperless at all -it's still not so easy to annotate on a computer (or to adapt to doing so) because other than using capital letters there's not really a good way of indicating to yourself that something might be important, or of getting back to it. Ultimately, I think, people would still prefer to flick through a big pile of paper looking for an asterisk next to the text 'CALL D. RE : THIS TOMO' than to hit ctr-F and type 'call d'. Quite illogical, as I'm sure the computer based search is faster, but it's why I'm still printing documents out when I have to read and comment on them.
 
 
Ariadne
10:11 / 14.10.05
Well. After all my talk yesterday of how modern and paper free we are here at work, I've had to spend the morning making printer-friendly versions of pages on our site, as people have been moaning.
 
 
Brunner
10:53 / 14.10.05
In the mid-90's I worked for a large Life Assurance company and they had just introduced a system of scanning all paper correspondence. It wasn't introduced so they could cut down on paper - essentially the scanned data were fed into a system which then allocated each worker a set amount of work and kept tabs on how efficient you were. Less paper just happened to be a by-product. Even letters you wrote were printed and sent remotely and saved on the system. I believe they do most of their business via the telephone now. I have a savings account with them and as I had forgotten my telephone security details I wrote to them to inform them of my change of address. I got a stroppy letter back saying thanks for the info and please refrain from writing in the future!

I now work for a local authority (last day today hooray!!!) and there is paper everywhere. Electronic storage is not an option. Any pertinent e-mails must be printed off and put on file. My boss even DICTATES his emails to his secretary and then prints them off so he knows what he has said! Our legal department rarely use email and most correspondence is by way of old fashioned written memo's. The Scottish legal system seems to insist on paper wherever possible!
 
  
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