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Criticising colleagues

 
 
Ganesh
23:23 / 17.12.04
This always used to be a routine interview question:

You have to confront a senior working colleague about something pretty serious.

How d'you go about it?
 
 
lekvar
23:25 / 17.12.04
Axe handle to the kneecaps.
 
 
STOATIE LIEKS CHOCOLATE MILK
23:26 / 17.12.04
Christ. This is something I'm really not good at.
Mr Confrontation Avoidance here has no advice, and wouldn't get a job if that was a question at interview.
 
 
lekvar
23:45 / 17.12.04
Joking aside, my recipe for confrontation goes thusly:

Compliment.
Explanation of issues.
Acknowledgment of mitigating circumstances.
Framing of the issue as something that affects both parties involved.
Request for assistance in addressing the issue to everyone's benefit.

I've had pretty good success with this in the past. I recently had to go through this with my boss on a freelance job of mine that had gotten fouled.

The key, in my experience, is getting the other party to feel directly involved, show them that it's not you vs. them, but the two of you vs. circumstances.
 
 
Seth
15:02 / 18.12.04
During my last assessment day/interview I asked the interviewer a ton of questions about the role, specifically whether my job would be quality monitored by an external quality team or by the supervisor/manager of the team to which I would belong. When she answered that it would be the latter, I asked if she felt there was an inherent conflict of interests, in that the quality of her team forms one of her targets.

I got the job.
 
 
Solitaire Rose as Tom Servo
17:24 / 18.12.04
I hate to say it, but at my job, I have learned not to do so. I was empowered to do it at the two business jobs I had, and usually my supervisiors were just people who had been there longer, and were looking for ways to do their jobs better.

Now, however, my boss is a creepy sort of Christian who actually says that employees should be obediant, and do their jobs without questioning, trusting their supervisors, which si the opposite of how I do things. I have, in the past, e-mailed him asking for clarification of his requests, explaining the problems with them in professional business-line language, and being told that I needed to just do what I was asked, and stop being insubordinant.

Thankfully, he is so poor with organization that I have learned that if I just send him reports, and deal with my clients separately, I don't have to deal with his issues, and most of his more "shady" requests are forgotten by the next week.

It's very disfunctional, and I have also decided that when the CEO leaves in March, if he is still my immediate supervisor, I will be quite happily skipping away.

So...as for advice to people who have to do this? Depends of how this person best takes information. I tend to drop a non-confrontational note (unless it's a serious ethics violation) outlining the issues, what I would like to see done to resolve it, and asking to set up a time to discuss it. And document everything. I have learned that documentation is FAR more powerful than observation or an in-person meeting.

Good luck, and I hope this rambling made abit of sense.
 
 
Ganesh
21:04 / 20.12.04
Amazingly, circumstances dictate that I no longer have to do this. My colleague has quit a day or so before I'd've had to confront them.

Hooray!
 
 
Sax
06:08 / 21.12.04
Now they're no longer a senior colleague you can confront them to your heart's content. Follow them home and shout at them through the letterbox.
 
 
STOATIE LIEKS CHOCOLATE MILK
06:23 / 21.12.04
That's great news, 'nesh... I got how worried you were in the Late Shift the other night and have been wondering how it all went...
 
  
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