Ganesh, I certainly did not mean to trivialize your experience, (although I know little about the Royal Mail service) I do think that when a service is so shoddy that it puts peoples' lives or livelihoods in jeopardy, there should definately be a formal compliant made. In your case Ganesh, I am imagining that many lives are put on hold, and possibly in danger, given your occupation.
You have most likely already done something regarding this, but just in case, or for others, the Royal Mail's terms and conditions are here, as Imminent Danger has suggested. I am certain it is not an entirely complete statement, however, just a summary. It says you have to go to a post office branch for the completed form.
In Looby's case, that is simply humiliating and unnecessary legwork for an elderly woman. You may want to check here for over 74 and 75 free TV licensing. The people at the post office seem to be a bit rude, at the least, but I think that is policy. (The DOB issue, not being rude...hehe)
Here in Canada, there is a funny euphamism for "crazy". It is going postal, which rather says it all about postal services.
I had a terrible experience however, on one of the bus lines where I live, that had definately put my life in danger, and to some degree, my livelihood. I was off to work and decided to save a few dollars by learning how to take the bus service. I got on the bus I thought would take me to the terminal I needed to go to, and was startled when it twisted and turned through streets unknown to me. Then the bus came to halt in the middle of pretty much "nowhere". The driver telling me in french, that this was the end of the line. I told him in my god awful french that I did not understand french well, and asked him to speak a little english to me. He refused. I tried to piece together in french that I was unaware that this line did not end at the terminal, and that was where I needed to go. He wittered on in french, and proceeded to throw me off the bus. I begged him, as best I could to take me somewhere I could transfer to another line, as where we were was pretty much on the side of the highway and there was no one in sight - not a business nor phone, nor taxi...nothing. He refused me and threw me off the bus, all in french. I was pissed off, to say the least, not having a clue where I was, or a way to get out of there. He left me stranded, but added insult to injury as when he drove off, he said in perfect english, "Have a nice day.", with not even a hint of accent. I am very pissed off now.
I had to actually hitchhike to the terminal, as he left me on the side of the highway. What is even worse, he had to take the bus back to the terminal I needed to get to anyway, but he completely refused to take me too when he very well could have. I found that out when I complained, which I did immediately upon arriving at the terminal. He put my life in danger, and that I will definately not stand for. The woman who took my complaint was incredibly helpful and apologized profusely to me. His supervisor was notified and the driver reprimanded, as he should have been. I didn't get anything free, but that was certainly not important at all to me. If he was trying to make a political statement by treating an anglophone horribly, he chose an inefficient method, and put his own livelihood at risk all by himself. He shouldn't be so incredibly inconsiderate to paying passengers for any reason at all, anyway. I don't think he should be working with the public if he is only going to use it to further his own agenda. I am actually not entirely sure why he was being such a prick. Maybe he just was/is.
Anyway, I haven't seen him on any buses since. |
